FAQ’s

 

PASSCODES

  • What is my child’s/children’s passcode?

Please complete your details in this link and your passcode will be emailed to you by our admin team: https://inphotography.nz/store/inschool/passcode-enquiry/

 

ORDERING

  • I missed ordering my photos for 2021, can I still order these?

Yes, you can still order your 2021 photographs. 

Follow this link https://inphotography.nz/store/inschool/ , select your relevant school, enter your passcode and the (portraits, class, and/or group) photographs for your child/ren will be available for you to purchase. 

If you have forgotten your passcode or it doesn’t appear to be working, please complete the details in the Passcode Enquiry Form and your child’s/children’s passcode will be sent to you by our admin team.

 

  • Can I order photos from previous years (pre-2021)?

Yes, you can still order photographs from 2020 and prior by completing our Archive Order Form.

 

PACKAGES

  • What types of packages do you offer?

There are two different types of packages.  Portrait print packages and Complete packages which include a class group. 

For both package types you have the choice of a Standard portrait package or an Elite portrait package.  For further information please see below.

 

  • Portrait Print Packages

Portrait print packages include portraits of your child/ren in different sizes. 

The Elite portrait print package offers you additional prints including an enlargement when compared to the Standard package. 

You can clearly see what these differences are when you are viewing your child’s/children’s photographs.

 

  • Complete Packages

These packages include both class and portrait images and are the best value.

Complete packages also provide you with a Standard or an Elite portrait option. 

The class photo in either the Standard or Elite package is unlaminated.

For a laminated class photograph you will need to order the class photo separately.  If you wish to also order portrait prints of your child/ren, you will need to add an Elite or Standard portrait print package to your cart.

 

PRINTS

  • What size prints do you offer?

The print sizes are clearly described when you are viewing your child’s portrait and purchase options.

The print sizes (except for the wallets) are all standard frame sizes if you were to purchase your frames elsewhere.

The package prints are all cut to size except for the wallets.

The al a carte portrait multi sheets are uncut.

 

DOWNLOADS

  • Can I share my electronic downloads?

Your child’s/children’s individual portrait – YES! – these can be shared with friends and family via email and/or social media and are a great way to share images with family overseas.

Your child’s/ren’s group photographs – these are for your personal electronic record keeping – you may only share them subject to the privacy conditions that you accepted at time of download.

 

GENERAL

  • Why doesn’t my child/ren have an individual portrait picture under their passcode?

It is most likely that your child/ren missed the photo opportunities and were absent on photo day/s. If you are sure this is not the case, please email admin@inphotography.nz with their name and we can investigate this for you.

 

  • Why is my child/ren missing from their class photograph?

Unfortunately, your child/ren missed the photo opportunity/ies at school. Their name should be listed as absent.

If they were enrolled after the photographs were supplied to your school, their name will not appear as absent.

Our contract with schools includes one additional set up and photography session for absentees.  To offer further sessions would include extra costs for the school and only some choose to offer this.  However, there are opportunities for absent students or new students to have a portrait picture taken when we are back in schools taking cultural and/or sports photographs.  Schools will let you know when these opportunities are available.

 

  • Where do I find a sibling photo of my children?

These photographs will appear under one or other sibling only – most often the eldest child’s passcode/password.

 

  • My order summary shows a sibling portrait in the package I’ve selected, how do I change that?

When you are reviewing your order summary in the cart, you may notice that the sibling portrait appears as an alternative image for the 6×4 options.  You can leave this as it is or if you would like the package to only include the portraits of your selected child, please use the ‘change image’ button and select the image that shows in the pop up screen.  You can order a sibling portrait print package by selecting the sibling image when buying prints. 

 

  • Why are my class photographs a series of individual portraits?

Composite class photos (created by using individual portrait prints of each person) was a COVID inspired solution which we provided in 2020, when lockdown stopped us from being in schools to take class photos.  This allowed schools and us to provide a class photograph option.

Currently this class photograph option is preferred by many schools as it provides less disruption across the school as a whole and results in less absentees in class photos, as we offer catch up sessions for individuals to ensure most students are captured.

 

 

ORDERS

  • How long will my order take to arrive?

Your order is printed by Queensberry (our professional Lab) and will take approx. 2-5 working days depending on the size of the print. Once printed, you will receive an email confirming your order has been shipped.  Delivery of your package should be within 1-2 days of receiving this email confirmation.

 

  • What is the cost of shipping?

From Feb 2022 our Professional lab, Queensberry who are based in Auckland, will dispatch any online orders on our behalf.  This will result in a more efficient delivery service, and you will receive your orders much faster. 

There will be an impact on shipping costs, and we are committed to keeping this as low as possible.  For the first year we will absorb this cost and keep our shipping at $4.80.  From 2023 this will be increased to $6.00.

 

  • Why can’t I collect my order from your studio?

All our photographic prints are printed by our Professional Lab, Queensberry who are based in Auckland.  It is more efficient and faster for our professional lab to ship these direct to you on our behalf once your order is received and processed.

 

  • Why can’t my order be sent to school?

In most cases your school has opted for us to remove the administration of distribution to students and have your orders delivered directly to those who purchase them.  In a few cases we do provide bulk delivery option to schools for dispatch, these school families are notified before ordering opens.

 

 

PRE-REGISTER GALLERIES

  • Why should I sign up to a pre-register gallery?

Pre-register galleries are set up at the start of each school year.  You are required to sign up to a pre-register gallery each year to ensure our mail is only being received by interested, relevant and authorized parties. 

The pre-register gallery is used to notify you when your photographs are ready for viewing and purchasing.