Order adjustment and cancellation policy:

1. Mistaken Order Policy: As per the gallery information provided prior to checkout, once an order is submitted, it is immediately queued for printing and cannot be changed, cancelled, or refunded. Photographs are personalised in nature and printed to order, which means INphotography cannot offer exchanges, refunds, or amendments for incorrect selections, quantities or change‑of‑mind. Again, customers are encouraged to carefully review their cart before completing payment, as orders cannot be altered once submitted.
2. Customer Responsibility: Customers are encouraged to maintain a record of their photo orders. To help prevent unintentional reorders, please check your email receipts and bank receipts or complete our Customer Enquiry form for our admin team to assist you.

Damaged on Arrival policy:

1. INphotography takes great care to ensure all printed photographs arrive in perfect condition. If an order arrives damaged in transit, customers must notify INphotography within 7 days of delivery with a clear photo of the damage and the packaging. Once verified, INphotography will provide a replacement print at no additional cost. This policy applies only to items damaged during shipping and does not cover change‑of‑mind, incorrect selections, or accidental duplicate orders.